“The assessment forced us to put the shared overnight landing zone on the architecture board agenda. We had treated it as operations trivia for years.”
Merger perimeter for two customer-care estates
Two financial groups in Korea needed a joint release within a year of closing. Each side arrived with diagrams that stopped at the old organizational edge. We ran a four-week dependency assessment limited to customer-care journeys plus identity and batch reconciliation services.
The working map exposed duplicate customer masters and a file exchange that both estates used under different names. The steering group used the ranked list to sequence the first shared release and to defer a wider census. Sponsors later said the narrow perimeter was the reason the work finished before the release train locked.